RETURNING CUSTOMERS 15% OFF CODE: CLUBMEMBER + FREE SHIPPING FOR ORDERS OVER $100 | FREE GIFT WITH EVERY ORDERS

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We only ship within the continental U.S. Free USPS Priority Mail 1-3 days shipping is for orders over $100, otherwise, shipping & handling is calculated by the carrier. We reserve the right to ship heavier orders using UPS Ground.

Please note:

1- Signature confirmation is required for orders over $300. We are not responsible for lost or stolen packages, nor are we responsible for packages returned or delayed by the postal service.

2- We reserve the right to ship via UPS Ground for orders over $500, but it takes up to 5 business days for delivery to customers in California and Florida; please see maps below for more details. Please let us know if you prefer USPS Priority for faster delivery by leaving us a message on SPECIAL INSTRUCTION FOR THE SELLER at check out.

3- In the event if the package returned to us due to an incorrect address, the shipping fee will be borne by the customer.

4- Returns are accepted within thirty (30) days from your receiving the merchandise -- products must be unopened.

For our full Shipping + Returns policy, please read below.

 

*** SHIPPING ***


Shipping outside of the U.S.

We do not currently ship outside of the United States, but we do provide export permits for a fee, please click here for details.

Processing times

Since the parcel pickup time at our farm is around 11 AM CST, Monday to Saturday, any orders received after 10 AM will be shipped out the next business day. 

Note: We do not process orders on Sunday and U.S. statutory holidays, so that our employees can spend time with their families.

Delivery times

The estimated time for delivery within the continental U.S. is from 1 to 3 business days; for Alaska & Hawaii, please add one more business day. 

Note: Please add an additional day for delivery to rural areas.

For more information about the up-to-date delivery map, please click here to access the online USPS Priority Mail map. Please note we ship from Zip Code 54455 (Mosinee, WI). Otherwise, refer to the map below for transit time of your order. This map will provide you with expected 1, 2, or 3 day delivery areas for Priority Mail shipments. Exceptions apply and delivery time is not guaranteed.

 USPS transit maps

UPS Ground delivery maps

The table below shows the actual shipping time of USPS Priority Mail, the time is based on our statistic analysis, only for your reference.

Note: Any order placed before 10:00 AM Central Time, it's shipping time will be counted in the same day while after 10:00 AM shipping time is counted on the next day. 


*** RETURNS ***


If any of our products do not meet your expectations, you have thirty (30) days from the date of receipt of the merchandise to return it to us for a full refund -- products must be unopened.

 

How do I return my order?

We're so sorry you aren't happy with what you've received! Please contact us with your order number and a brief description of the reason of return, for our reference, so as to improve on our products and services, in the future. 

We will gladly exchange or refund your purchase within two (2) business days of receipt of the returned merchandise. Please note that refunds will only be issued to the same payment method that was used for the original purchase. We don't charge restocking fees; however, shipping and handling charges for returning unwanted items will be at the buyer's expense. Please keep the inner packaging of the products intact as opened products cannot be restocked due to health & safety concerns.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. And custom cut slices service order can not be returned. Thank you for your understanding! 

How do I change my order? 

Don't panic! If you would like to change your order, please contact us, and someone from our customer service team will be happy to change it for you.

What do I do if the order I received is wrong/damaged?

We apologize for the inconvenience! Please contact us with your order number, and the issue with your order, and a member of our customer service team will take care of that for you straight away.

I just cancelled my order, when will I receive the refund in my credit card account? 

While NCG processes your refund straight away, please allow your credit card company 3-5 business days to process the refund, and for it to show up in your credit card statement.

 

*** 邮寄 ***


我们提供满$100,即可全美免邮活动!
(阿拉斯加,夏威夷,维尔京群岛地区除外)

请注意:

1、超过$300订单需要签收,如果您不方便签收或者不需要签收,请您在结算之前在SPECIAL INSTRUCTION FOR THE SELLER处留言说明。

2、超过$500的订单,我们会自动使用UPS Ground 将您的包裹寄出。如果您更看重此次订单的快递速度,希望我们可以使用USPS Priority Mail 1-3天快递方式,请您在结算之前在SPECIAL INSTRUCTION FOR THE SELLER处留言写下您的需求。

3、NCG不承担包裹邮寄推迟或因特殊情况返还等问题,亦不对丢失或被盗的包裹负责。

4、请确认您填写的收货地址,如果因为地址填写错误快递被退回,我们将扣除本次邮费退还剩余款项,并会邮件通知您。如果您仍需要购买我们的产品,麻烦您重新下单并且再次确认您的地址。

NCG现在暂不支持境外邮寄服务,但是我们可以协助办理境外邮寄所需的证件,详情请单击这里查看。


订单发货时间

由于我们农场的包裹取件时间是上午中部时间11点钟左右(周一至周六)在10点之后接到的订单我们将会下一个工作日安排给您寄出。

注:我们无法在周日和美国法定节假日为您处理订单,因为我们的员工需要与家人共度假期,请您谅解。

交付时间

通常邮寄时间会在1-3个工作日,但是阿拉斯加和夏威夷地区需要多加一个工作日。

注:为保证及时到达,偏远地区还请多预留些运输时间。

以下是USPS的交付时间地图。如果想查看最新的时间地图请点击这里。请注意,我们的发货邮编为54455。

 

USPS transit maps

UPS Ground delivery maps

 

以下表格是USPS Priority Mail 实际快递运送时间,是我们通过对历史快递时间追踪统计得出,仅供您参考。

备注:美国中部时间10:00之前下的订单,从当天开始计算时间;美国中部时间10:00之后的订单从第二天开始计算时间。


*** 退货 *** 


如果我们的产品没有达到您预期的标准,您可以在收到货物的三十天之内进行退货。

 

如何退回我的订单?

请将您的订单号码以及您需要退货的原因点击这里跟我们的销售团队联系,以便于帮助我们有效的提高我们的产品及服务,使我们能够为您提供更好的消费质量。在收到您退回的货物的两天之内,我们会尽快为您安排更换订单内容或退款。退款只能以当时订单的支付方式返还,我们不会扣除任何手续费。但如果非质量问题退货,寄回邮费需由买方来承担。

请注意:退换货请保持产品内包装的完好,为产品质量及食用安全因素考虑,我们无法支持内包装破损的产品的退还。同时,参根要求切片服务的订单无法支持退货,感谢您的谅解!

如何更改我的订单?

在您下订单之后如果您想变更订单明细,请点击这里跟我们的销售团队联系,在订单未发出之前,我们的销售团队会为您受理。

如果收到的产品错误或包装破损的订单应该如何处理?

如果您收到的产品与订单不符或外包装有破损情况,请点击这里跟我们的销售团队联系,我们的销售团队会为您受理。