RETURNING CUSTOMERS 15% OFF CODE: CLUBMEMBER + FREE SHIPPING FOR ORDERS OVER $100 | FREE GIFT WITH EVERY ORDERS

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• What are the differences between wild, semi-wild and cultivated ginseng?

American ginseng is grouped into three distinct categories that we found on the marketplace: wild, woods-grown (semi-wild), and field-grown (cultivated). Natural wild American ginseng grows in its native habitat without any human intervention. Semi-wild ginseng is grown from seeds that are planted in hardwood forests and are grown under cultivated conditions. For example, plants are grown in prepared rows or beds, ground vegetation is removed and often fertilizer and pesticides are applied. Cultivated ginseng is intensely cultivated under artificial shade structures using fertilizers and pesticides in the fields.

We offer natural wild and cultivated ginseng but we don’t have semi-wild. Oftentimes, the semi-wild you see on the marketplace is generally field-grown ginseng from Wisconsin with darker skin color and visible wrinkles. Rule of thumb, if you don't see a longer rhizome on its head, you don't pay a premium price for it.

Ginseng plant diagram

• What promotions do you have right now?

We have several promotions are running right now. But please note that only one coupon code can be used per order.

1- 10% OFF for first time buyer: for a limited time only, we have a promotion of 10% off for first time buyers, please click here to open the windows to sign up and then the coupon code will be delivered to your email address.

2- 10% OFF for liking us on Facebook. Please click here to get the coupon code now;

3- 15% OFF for any order before discount is over $1000. Please use coupon code "SPECIAL1K" at check out.

4- NCG Rewards Program: you may exchange your NCG points against coupon code. To redeem your NCG points please click here. To learn more please click here for more details.

 

• Do you buy your ginseng from other sources? 

Yes. Although we keep expanding our ginseng farming year after year, but we still can’t keep up with the enormous demands of our customers in the short term. So we are working closely with several trusted ginseng growers in Wisconsin, to provide us high quality ginseng roots. For cultivated ginseng, we buy only roots grown by farmers in the States of Wisconsin, U.S.A., nothing else! Plus every batch of ginseng we bought can be traced with a Wisconsin Ginseng Growers Shipping Certificate -- it’s a by-law official document issued by the Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP).

 

• I heard that there's a free gift (sample) with every order, where should I order it?

    You don't need to order it, one free sample of either ginseng fibers, ginseng powder or ginseng chips will be given automatically with every order.

     

    • Can I place my order on the phone?

      Unfortunately, our employees are not allowed to take any sensitive credit card information from customers on the phone. Orders must be placed online using one of our three secure payment gateways available -- Paypal, Amazon Payments and Shopify Payments, which accept most credit cards.

       

      • I live in China, can I purchase ginseng from NCG?

        We don't ship our ginseng outside of the continental US. However some of our customers use third-party package forwarders to reship their orders to China.

         

        • What's the deal with this Beijing Tong Ren Tang thing? Who are they and what do they have to do with you?

        Beijing Tong Ren Tang is a multi-century old pharmaceutical company that is revered as an institution all over the world for the legacy they have established thanks to their guarantee of authenticity, and product quality. Since 2009, we have partnered with Beijing Tong Ren Tang to bring the best Wisconsin ginseng to China. While we remain suppliers of our products to the US market, Beijing Tong Ren Tang is the leading distributor of Wisconsin ginseng to China, and they trust us to provide them with the highest level of products.

          

        • What are the health benefits of ginseng? How much should I consume? How might it affect me?

        First and foremost please note that the FDA has not approved ginseng for any medical purposes and that any and all information presented throughout our website is purely for informative purposes only.

        The benefits of ginseng are still currently in trial, as such, we recommend that you consult studies as published by institutions that have conducted research regarding uses/potential benefits of ginseng:

        +A pilot study conducted by the Mayo Clinic in conjunction with the North Central Cancer Treatment group
        Regarding the effects of ginseng when it comes to cancer-related fatigue.
        DOI:10.1007/s00520-009-0642-2

        +A study conducted by the Dept. of Physiology @ the Southern Illinois University, School of Medicine
        Regarding the effects of ginseng and sexual behaviour.
        DOI: 10.1111/j.1749-6632.2002.tb04081.x

        +A study conducted by the NICM Centre for the Study of Natural Medicines and Neurocognition, Brain Sciences Institute
        Regarding the effects of American ginseng on neurocognitive functions.
        DOI: 10.1007/s00213-010-1964-y

        +A study conducted by the Department of Oriental Medical Food and Nutrition @ Semyung University, Department of Food and Nutrition @ Hanyang University, & Department of Medical Nutrition, Graduate School of East-West Medical Science @ Kyung Hee University 
        Regarding the effects of Panax ginseng on hair regeneration in mice.
        DOI: 10.1016/j.jep.2011.08.013

        As always, consumption should be done so in moderation. Should any signs of an allergic reaction be detected, stop consumption immediately and seek medical attention as soon as possible.

        Should you suffer from any medical conditions, physical or mental, please consult a healthcare professional prior to consuming ginseng.

        For further information regarding how ginseng might affect you, please consult your healthcare professional.

         

        • How old is your ginseng?

        We hold great pride in the fact that all of our Wisconsin grown ginseng is at least 4 years old. Our wild ginseng is all at least 10 years old, most of them being about 20 to 30 years old (some are even more than 50 years old!)

         

        • What are your recommendations for products?

        Check out our Best-Sellers to see what everybody else is buying! Let your ginseng-loving peers do the work for you ;)


        • Why don't you offer wild ginseng slices?

        Slicing ginseng is a pretty wasteful process, and with something as treasured as wild ginseng, we feel that it's a waste to slice. When ginseng is sliced, there is a lot of debris and up to 20% of the root itself can be broken into small pieces, and therefore is not so aesthetically pleasing (though the quality remains the same). However, if you really want sliced wild ginseng, we are happy to provide the service at no additional fee.

        It should be noted that, as a result of the slicing process, there will be a fair amount of ginseng fragments, powder, debris, etc., not just slices, in the package as we will provide you with everything that has been sliced, and not just the 'perfect' pieces. Also, we are, unfortunately, unable to accept returns on custom sliced ginseng.

         

        • How do I slice whole roots at home?

        It's pretty simple, actually! All you need to do is just steam the roots, or put them in the oven for around 5 minutes, to soften them, then remove them and proceed to slice with a knife however thick or thin you'd like.

         

        • What's the difference between your ginseng and all the other American ginseng out there?

        Besides the fact that our ginseng is from Wisconsin, widely known as the best American ginseng, we like to think that we take an extra effort when it comes to the selection of our products. We don't view ourselves as only being sellers, but also as ginseng enthusiasts. However, we recommend that you try our products when it comes to deciding what makes us different. Remember, all of our products (except for specially ordered sliced whole ginseng) can be returned for up to 30 days after your purchase- no questions asked. Please read our Shipping + Returns page for more information.

         

        • I just liked you on Facebook, can I have my 10% off coupon now?

        Thanks for liking us, and of course! After you've 'Liked' us on Facebook, a new page will load, the Coupon Code that appears is the coupon code. Don't forget, all of our coupons are only valid for one (1) month from issue date, so use it quickly!

        If you still have trouble to get your coupon code, please clear the cookies in your browser and then try again the steps above.

         NCG coupon code windows

         

         

        *** 常 问 问 题 ***

         

        • 你们有什么折扣活动吗?

                目前有五个活动:

        1. 第一次在我们网站购买的顾客可以享受10%的优惠,点击这里马上去申请折扣码(订单需满足$100.00以上);

        2. 通过Facebook “like”我们,即可获得10%的折扣代码,点击这里可以"like"我们 (订单需满足$100.00以上)

        3. 如果您的订单一次性可以超过$1000.00那么您也可以使用15%的折扣代码“SPECIAL1K”;

        4. 积分换折扣活动,详情请点击这里

        注意:折扣代码不能叠加使用,请根据您的订单的实际情况选择最适合您的折扣代码。

         

        • 我在中国,可以买NCG的西洋参吗?

                十分抱歉,目前我们的销售对象仅限于美国地区的顾客。

         

        • 转运公司邮寄会有什么风险吗?

                大多数转运公司是不支持转运西洋参的,因为西洋参在中国属于中药饮品,据咨询中国海关所得到的答复:进口西洋参需要具备:1、濒危物种允许进口证明书;2、进口药品通关单;3、卫生证书等官方文件。凭上述证件才能办理正规通关手续。因此,转运西洋参一旦被抽查,很有可能无法入境中国。

         

        • 回中国可以随身携带或托运西洋参吗?

                个人携带西洋参进境应限制在自用合理数量范围内,根据海关总署公告(2010年第54号),进境居民旅客携带在境外获取的个人自用进境物品,总值在5000元人民币以内(含5000元)的,海关予以免税验放,超出5000元人民币的,应如实向海关申报,办理征税进境手续”

               野生西洋参建议您按照要带回国的野山参重量办理一份国际贸易公约野生动植物濒危物种(CITES)证件,以防万一。CITES办理服务请点击这里

               种植西洋参您可以随身带,美方有官方文件说明,不用作商业用途的种植西洋参可以不办理CITES证件(仅限于随当事人进出口携带情况)。

         

        • 为什么我收不到任何订单更新的信息?

                正常情况下,每一个订单在确认订单及安排发货之后都会有状态更新的通知发送到您的账户邮箱,但是近期系统经常收到被163及126邮箱退回的邮件,我们正在积极排查问题原因。为避免由于服务器的地域性的阻隔,建议新用户请使用服务器在美国的邮箱地址来注册账户。

         

        • 你们有没有小泡参?

                您说的规格应该是NCG的#15 short small,属于短枝小号,这个规格是在大陆的广东地区比较受欢迎的规格,适合于煲汤,送礼也很漂亮。

         

        • Whole roots XL是多大的根?会不会有很多小小的?

                不会的,我们的whole roots XL也都是经过手工挑选出来的规格,大枝居多,特小枝我们会单独挑出来。1磅中平均会有30根参左右。

         

        • 参片与参根有什么差别?

                参片是参根通过加热软化之后切成的片状,便于服用和随身携带,在营养价值方面,部分顾客会认为切片之后营养成分和有效成分会更容易浸出,但另一方面,经过检测发现,切片后的人参皂苷含量会略微下降。

         

        • 我买参根回来应该如何切片?

                您可以通过蒸锅或烤箱加热5分钟左右,使参变软,趁参软的时候将参切成您需要的形状,在切完之后,如果不马上食用,建议您稍微烘干或晾干,降低湿度到10%左右易于密封保存。

               如果您前往中药店委托切片,为安全起见,建议您全程关注切参,防止调换情况的发生。

         

        • 我的订单在X月X日之前能到吗?

                我们只能为您保证在非法定节假日期间,我们可以在1个工作日内为您寄出您的订单,至于寄出之后的运输过程就已经超过了NCG可以控制的范围,原则上来讲是1-3天到货,但是部分偏远地区或其他不可控因素会导致运输时间的加长,请您理解。

         

        • 西洋参有什么好处?要如何服用?

                首先需要强调的是,美国FDA尚未肯定西洋参的药用价值,本网站所传达的相关信息仅供参考。

                我们建议您以已发布的具有研究结果的学术论文内容,作为参考来了解西洋参的好处:

        例如: 

         +王蕾,王英平,许世泉,等。西洋参化学成分及药理活性研究进展特产研究,2007,3:73-77。

         

                 此外,建议您与您的专属医生沟通确认您的身体情况,合理选择适合于您的用法和用量。

                 如果您服用西洋参是针对疾病等非常规保健功效,建议您先与您的主治医生沟通确认西洋参适用于您的症状以及您的用量。