• What are the differences between wild, semi-wild and cultivated ginseng?
American ginseng is grouped into three distinct categories that we found on the marketplace: wild, woods-grown (semi-wild), and field-grown (cultivated). Natural wild American ginseng grows in its native habitat without any human intervention. Semi-wild ginseng is grown from seeds that are planted in hardwood forests and are grown under cultivated conditions. For example, plants are grown in prepared rows or beds, ground vegetation is removed and often fertilizer and pesticides are applied. Cultivated ginseng is intensely cultivated under artificial shade structures using fertilizers and pesticides in the fields.
We offer natural wild and cultivated ginseng but we don’t have semi-wild. Oftentimes, the semi-wild you see on the marketplace is generally field-grown ginseng from Wisconsin with darker skin color and visible wrinkles. Rule of thumb, if you don't see a longer rhizome on its head, you don't pay a premium price for it.
• What promotions do you have right now?
We have several promotions are running right now. But please note that only one coupon code can be used per order.
1- 10% OFF for first time buyer: for a limited time only, we have a promotion of 10% off for first time buyers, please click here to open the windows to sign up and then the coupon code will be delivered to your email address.
2- 10% OFF for liking us on Facebook. Please click here to get the coupon code now;
3- 15% OFF for any order before discount is over $1000. Please use coupon code "SPECIAL1K" at check out.
• Do you buy your ginseng from other sources?
Yes. Although we keep expanding our ginseng farming year after year, but we still can’t keep up with the enormous demands of our customers in the short term. So we are working closely with several trusted ginseng growers in Wisconsin, to provide us high quality ginseng roots. For cultivated ginseng, we buy only roots grown by farmers in the States of Wisconsin, U.S.A., nothing else! Plus every batch of ginseng we bought can be traced with a Wisconsin Ginseng Growers Shipping Certificate -- it’s a by-law official document issued by the Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP).
• I heard that there's a free gift (sample) with every order, where should I order it?
You don't need to order it, one free sample of either ginseng fibers, ginseng powder or ginseng chips will be given automatically with every order.
• Can I place my order on the phone?
Unfortunately, our employees are not allowed to take any sensitive credit card information from customers on the phone. Orders must be placed online using one of our three secure payment gateways available -- Paypal, Amazon Payments and Shopify Payments, which accept most credit cards.
• I live in China, can I purchase ginseng from NCG?
We don't ship our ginseng outside of the continental US. However some of our customers use third-party package forwarders to reship their orders to China.
• What's the deal with this Beijing Tong Ren Tang thing? Who are they and what do they have to do with you?
Beijing Tong Ren Tang is a multi-century old pharmaceutical company that is revered as an institution all over the world for the legacy they have established thanks to their guarantee of authenticity, and product quality. Since 2009, we have partnered with Beijing Tong Ren Tang to bring the best Wisconsin ginseng to China. While we remain suppliers of our products to the US market, Beijing Tong Ren Tang is the leading distributor of Wisconsin ginseng to China, and they trust us to provide them with the highest level of products.
• What are the health benefits of ginseng? How much should I consume? How might it affect me?
First and foremost please note that the FDA has not approved ginseng for any medical purposes and that any and all information presented throughout our website is purely for informative purposes only.
The benefits of ginseng are still currently in trial, as such, we recommend that you consult studies as published by institutions that have conducted research regarding uses/potential benefits of ginseng:
+A pilot study conducted by the Mayo Clinic in conjunction with the North Central Cancer Treatment group
Regarding the effects of ginseng when it comes to cancer-related fatigue.
+A study conducted by the Dept. of Physiology @ the Southern Illinois University, School of Medicine
Regarding the effects of ginseng and sexual behaviour.
+A study conducted by the NICM Centre for the Study of Natural Medicines and Neurocognition, Brain Sciences Institute
Regarding the effects of American ginseng on neurocognitive functions.
+A study conducted by the Department of Oriental Medical Food and Nutrition @ Semyung University, Department of Food and Nutrition @ Hanyang University, & Department of Medical Nutrition, Graduate School of East-West Medical Science @ Kyung Hee University
Regarding the effects of Panax ginseng on hair regeneration in mice.
As always, consumption should be done so in moderation. Should any signs of an allergic reaction be detected, stop consumption immediately and seek medical attention as soon as possible.
Should you suffer from any medical conditions, physical or mental, please consult a healthcare professional prior to consuming ginseng.
For further information regarding how ginseng might affect you, please consult your healthcare professional.
• How old is your ginseng?
We hold great pride in the fact that all of our Wisconsin grown ginseng is at least 4 years old. Our wild ginseng is all at least 10 years old, most of them being about 20 to 30 years old (some are even more than 50 years old!)
• What are your recommendations for products?
Check out our Best-Sellers to see what everybody else is buying! Let your ginseng-loving peers do the work for you ;)
• Why don't you offer wild ginseng slices?
Slicing ginseng is a pretty wasteful process, and with something as treasured as wild ginseng, we feel that it's a waste to slice. When ginseng is sliced, there is a lot of debris and up to 20% of the root itself can be broken into small pieces, and therefore is not so aesthetically pleasing (though the quality remains the same). However, if you really want sliced wild ginseng, we are happy to provide the service at no additional fee.
It should be noted that, as a result of the slicing process, there will be a fair amount of ginseng fragments, powder, debris, etc., not just slices, in the package as we will provide you with everything that has been sliced, and not just the 'perfect' pieces. Also, we are, unfortunately, unable to accept returns on custom sliced ginseng.
• How do I slice whole roots at home?
It's pretty simple, actually! All you need to do is just steam the roots, or put them in the oven for around 5 minutes, to soften them, then remove them and proceed to slice with a knife however thick or thin you'd like.
• What's the difference between your ginseng and all the other American ginseng out there?
Besides the fact that our ginseng is from Wisconsin, widely known as the best American ginseng, we like to think that we take an extra effort when it comes to the selection of our products. We don't view ourselves as only being sellers, but also as ginseng enthusiasts. However, we recommend that you try our products when it comes to deciding what makes us different. Remember, all of our products (except for specially ordered sliced whole ginseng) can be returned for up to 30 days after your purchase- no questions asked. Please read our Shipping + Returns page for more information.
• I just liked you on Facebook, can I have my 10% off coupon now?
Thanks for liking us, and of course! After you've 'Liked' us on Facebook, a new page will load, the Coupon Code that appears is the coupon code. Don't forget, all of our coupons are only valid for one (1) month from issue date, so use it quickly!
If you still have trouble to get your coupon code, please clear the cookies in your browser and then try again the steps above.
＊＊＊ 常 问 问 题 ＊＊＊
2. 通过Facebook “like”我们，即可获得10％的折扣代码，点击这里可以"like"我们 （订单需满足$100.00以上）；
您说的规格应该是NCG的#15 short small，属于短枝小号，这个规格是在大陆的广东地区比较受欢迎的规格，适合于煲汤，送礼也很漂亮。
• Whole roots XL是多大的根？会不会有很多小小的？
不会的，我们的whole roots XL也都是经过手工挑选出来的规格，大枝居多，特小枝我们会单独挑出来。1磅中平均会有30根参左右。